Countdown to DTV

Digital Television Answers

I have a cable and I can't receive your digital signal

I have satellite service and I can't receive your digital signal

I have an antenna and want to receive a coupon for a DTV converter box

I have a converter box but still can't recieve your digital signal

I have a digital TV but can't receive your digital signal

I don't know what I have but can't receive your digital signal

 

 

I have a cable and I can't receive your digital signal

You do not need a converter box to receive our digital signal if you are a cable subscriber.

It is up to your cable company to provide you with a digital signal by the June deadline. You should contact your cable company to confirm their preparations for the DTV transition.

Thank you for watching FOX23 News.

 

I have satellite service and I can't receive your digital signal

You do not need a converter box to receive our digital signal if you are a cable subscriber unless you use an antenna to receive local channels.

It is up to your satellite provider to provide you with a digital signal by the June deadline. You should contact your satellite provider to confirm their preparations for the DTV transition.

Thank you for watching FOX23 News.

 

I have an antenna and want to receive a coupon for a DTV converter box

If you are inquiring about a DTV converter coupon or have a question about the expiration of your coupon, please visit the TV Converter Box Coupon Program website at dtv2009.gov or call them at 1-888-DTV-2009.

Thank you for watching FOX23 News.

 

I have a converter box but still can't recieve your digital signal

If your TV failed the digital broadcast test and you are receiving FOX23 via an over-the-air antenna, please consult your owners manual for the converter box and make sure you have properly followed the installation instructions.

If you cannot find your manual, these instructions may help.

One major difference in the set-up of digital TV compared to analog TV is that you must go into the menu of your converter box and tell the box to scan for the digital channels. Without performing this task your converter box will not be able to receive any digital television stations.

If you have questions about the direction you should point your antenna, please visit antennaweb.org for this information.

Thank you for watching FOX23 News.

 

I have a digital TV but can't receive your digital signal

If you have purchased a Digital TV and are unable to receive our digital signal, you may need to check your owners manual and review the set-up procedures involved to program your TV to receive the Digital Channels. You will most likely need to have your TV scan the available channels to locate the digital signal.

Thank you for watching FOX23 News.

 

I don't know what I have but can't receive your digital signal

If you have cable, you will receive several (or many) channels besides FOX, CW, ABC, NBC, and CBS and their channels may not match the local channel number. For instance, FOX23 may not be on channel 23. Choose "I have cable and I can't recieve your digital signal" above for troubleshooting cable problems.

If you have satellite, it will look much like cable with many channels but a special box, usually with a DirecTV or Dish Network logo, will be required to receive the satellite signal. Choose "I have satellite service and I can't receive your digital signal" above for troubleshooting satellite problems.

If you only receive a few local channels, you are most likely using an antenna and will need a converter box to receive digital broadcasts. Please refer to the "I have an antenna and want to receive a coupon for a DTV converter box" section above for information on getting a coupon for a converter.

Thank you for watching FOX23 News.

 

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